Support Policy & SLAs

Support: support@jinix.cloud. Include registered email, service ID,

invoice/ticket number, affected domain/IP, error, approximate time and

steps already tried. Never send passwords, OTPs, private keys, payment

PINs or full card details.

Categories: Billing (invoices/payments/wallet/renewals/refunds);

Technical (access, panel, provisioning, infrastructure); Sales

(packages/resources); Abuse/Security (compromise, phishing, malware,

network abuse).

Publish support hours and response targets only after confirming actual

coverage: `[ADMIN: support hours and response targets by priority]`. A

first response is not a resolution guarantee. Do not advertise 24/7

support unless continuously staffed and monitored. Custom development,

migrations, debugging and malware cleanup are included only if the

purchased plan says so.