Backup & Data Retention Policy

Backup availability, schedule, retention, storage location, restore

method and fees vary by package and must be shown in the dashboard. Do

not advertise daily backups unless the job is enabled and monitored.

Customers should keep independent copies of files, databases, email and

configurations; a backup on the same infrastructure may be affected by

the same incident.

Restoring may overwrite current data or revert a service to an earlier

state. Confirm the restore point and scope first. Restore depends on the

backup being available and intact. Configure

`[ADMIN: backup retention by product]` and

`[ADMIN: terminated-service retention]`. Data may be deleted after the

published period, subject to lawful holds. Backups reduce risk but do

not guarantee recovery of every item.